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Provides guidance on the application of the process assessment model, how to strategically leverage the assessment and then how to use it in the context of an improvement programme for an ITES-BPO organization.

Product Details

Edition:

1st

Published:

05/11/2017

ISBN(s):

9781760357665

Number of Pages:

37

File Size:

1 file , 4.1 MB

Product Code(s):

10113001, 10113021, 10112992